Shipping policy
Welcome to theΒ Solanly Shipping Policy page! We are dedicated to ensuring your orders are delivered to you promptly and in perfect condition. Please read through our shipping policies and procedures for more details.
Shipping Countries
United States.
United Kingdom.
Canada.
Shipping Option
We offer Standard Free Shipping:
- Handling Time: 1-2 business days (Monday-Friday).
- Transit Time: 1-3 business days (Monday-Friday).
- Shipping Cost: Free.
- Order Cutoff Time: Orders placed before 6:00 PM (GMT) Greenwich Mean Time (London) will be processed on the same day.
- Shipping Area: United States, United Kingdom and Canada.
Additional Shipping Information
- Handling Time: This refers to the time required to process and prepare your order for shipment.
- Transit Time: This indicates the duration your order will be in transit after leaving our facility.
- Order Cutoff Time: The cutoff time specifies the latest time by which an order must be placed to ensure it is processed on the same day.
Delivery Information
Please ensure that all delivery information provided is accurate. If there is any incorrect or missing information, we may need to contact you for an update, which could cause delays in processing and delivering your order.
Depending on your area, your order may be delivered by the local postal office or a local courier service. If you are not home when the delivery is made, a notice card may be left with instructions on how to collect your package.
Missing Shipments
In rare cases, packages may get lost in transit by the courier or postal service. If this happens, and all delivery information is confirmed to be correct, we will provide a full refund to the original method of payment or, upon your request, send out a replacement package free of charge.
If the shipment is marked as delivered by the shipping company but you have not received it, a dispute will be opened with both parties providing the necessary proof.
Partial Shipments
If your order does not arrive with all purchased products, please contact us at Team@solanly.net We will liaise with the shipping courier or postal service to identify the issue. If we cannot guarantee delivery of the missing items within 10 business days, we will issue a full refund for the missing products or, upon your request, send a replacement package at no extra cost.
Late Shipments
If your order does not arrive within the estimated timeframe specified on our Shipping & Delivery page, please let us know by emailing Team@solanly.net. We will work with our shipping partners to locate your package. If your order does not arrive within 10 business days from the date it was shipped, we will issue a full refund to your original method of payment, or, upon your request, send out a replacement package free of charge.
Order Cancellations
You may cancel your order within 24 hours of placing it by emailing us at Team@solanly.net or calling +44 7418 622885 Please include your order number and the reason for cancellation.
Note: Once an order has been shipped, it cannot be cancelled to prevent customer fraud. If you wish to cancel an order that has already been shipped, you will need to receive the package and then return it to us for a refund. Please note that shipping costs will not be refunded in such cases.
Disclaimer
These policies are verified for Solanly and are applicable to all orders placed on our website. Please ensure you have read and understood these policies before placing your order.
Contact Information
Solanly LTD
Company Number: 15979409
Email: team@solanly.net
Phone: +44 7418 622885
Business Address: 24-26 Arcadia Ave, London, England, N3 2JU, United Kingdom
